SMOKNISB

Why go to the dealer? Take it to a real shop, either a diesel shop or Cummins.

donhov

AS above, take it to a Cummins shop. I they can still read the engines on your 98 if needed but I sure would trust tham much more than most Dodge dealerships, and especially the one that worked on yours. I might also file a claim in small claims court for the shoddy work that they did on your truck in the first place. My bwest guess is that they screwed up and won't admit it, just trying to calm you down with a 1/2 refund. Go for it all or they need to fix it right.

dj_souvlaki

contact chrysler directly and see what they have to say.

boostedte37

I did and they told me dealerships are privately owned and basically quote Chrysler: "we are sorry but there is nothing we can do" and the reason I went to a dealer is for the warranty and now they say my warranty is worthless

HOHN

Small claims might be your best relief. Obviously you can't get your time back, but you could easily get up to the $5K limit most small claims proceedings have.

All you need to do is demonstrate that the work was done incompetently and ask for $5K for total compensation for your hassle. The time they wasted, the hassle, and the voided warranty are all worth more $5k imo.

jh

gooseman495

I work at Jeep-Chrylser dealership,We would have to make it right and eat it after a tech miss diagnoise it. You may want to have a chat with a lawyer. Not all dealerships are the same.

J BODY

You must have made quite an impression. I've done the same thing on a couple occasions over the years. Sometimes you can smell a rat and it's just best to avoid becoming the next victim of someone elses prob. Best I would do is to give you an estimate for a re-man.

vzdude

Sounds like that may be best for all involved.

steveh1155

I don't think this sort of thing is just limited to Chrysler - could happen at any of the big three dealerships (don't know about the foreign owned auto companies), but I can see how it can sour one on a particular brand. I've probably had better luck at Chrysler dealerships on average, but it's just a crap shoot with any of them.

boostedte37

The problem is unless the vehicle is under new vehicle warranty they don't want to mess with major issues on older vehicles. Plus unless they can plug a computer into it they don't know how to diagnose a problem. The days of the customer comes first are long gone. Brain dead consumer's keep buying the junk they spit out no matter how much the prices go up. I looked at comparable trucks to my 98 and there is no freek'n way I am paying 45-50k for a 3/4 ton truck.....

vzdude

So......are you mad at the first dealer for not taking care of you, the second dealer for not wanting to get involved, or Dodge for making the new trucks soo expensive to replace your current truck that you don't want to pay that much? I don't see much point. Your problem, it seems to me, is with the first dealer. Leave everything/everybody else out of it. There are typically 2 sides to every story. I would be VERY curious to talk to the first dealer's service department.

boostedte37

Did you read the opening post? I don't know you tell me, I guess I should be happy Crown Dodge had my truck for 8 months along with 5k of my money and I still have a leaking head gasket... They fired the first mechanic and would not show me certs and the second... Guess that was my fault for having high expectations of my truck actually getting fixed...

I called Mark Dodge a week ahead and talked to the service manager about the situation and he said no problem we can fix it. So I made an appointment took a day off work had a friend follow me 40 miles too Mark Dodge from my house and that evening they the service manger calls me and says well the shop foreman decided he did not want to take the job so I just need to come get my truck... Guess I should be happy I lost 10 hours of wages.... Call Crown Dodge and talk to the service manager, he told me one time they were checking to see if my electric fan was working.....

Seems to me you don't know s***t from shoe shine either friend....

donhov

OK, not gonna knock anybody here but just a comment. If the first Dealer screwed up the truck he should be fully liable for any resultant repairs. With a new head and gasket and would think that they had checked the block deck to make sure it was level then they must have done something wrong. Therefore they should be at least responsable for refunding the whole labor they charged you and/or should be willing to repair the truck to what standard they charged you for. If they refuse to fix it or refuse to refund all your money then small claims court is your best bet. It might take a little time but at least you should get your money refunded with costs. If you have a Cummins dealer or some type of truck repair facility that specialises in Cummins then I would take my truck there and have them fix it or at least diganouse it. Crying on this board about the problems and not trying to do something is your fault, getting it fixed right is your problem. Screwing it up is the first dealers fault and you need to persue him to keep him being held responsable. Take it somewhere and get it fixed or do it your sellf. Not trying to be harsh, just trying to let you see how you are coming across to most of us.

Sorry if this seems cold...but thats how you sound to me....

JMHO....

Don

vzdude

Well...... to each his own as far as opinions go, but I think there is a wealth of knowledge to be had here on DTR and you don't seem to want to be making friends, just ranting about your situation. I happen to be A.S.E. Master certified, Dodge/Chrysler Bronze, Silver and Gold certified. I think I know a little. Just what is it you want from those that are willing to help you? Yes, you got the shaft from the first dealer. Don't be mad at the second dealer. Yes, they handled things badly, but given the same situation, I , and many others may have made the same descision! However, you need to take action against the first dealer to get things resolved. The worst part is you took partial reimbursement, and that may be considered "final" in a court of law. I don't know for sure - you need to contact legal cousel, but don't blame Dodge, they didn't build the engine, and don't blame the second dealer, they are just avoiding a possible "pitfall" trying to fix someone else's mistake. I know you are upset, but I have read all posts. Be sure of that. I am trying to look at your situation from all angles. I have been Service Manager, Technician, and customer, so I know what you are dealing with. I also know what the other people who have dealt with you are going thru. If you act half as distraught with them as you have me, I could see why they want to sever all ties. Calm down and get legal cousel for the fisrt dealer. Then find a shop and check for qualifications and certifications before you give them your truck. They don't need to know the whole story either. Just tell them you had a head and head gasket put on, and it continues to leak. You may even go so far as to tell them they did it twice and the previous repair facility gave you a partial refund. However, make sure that they know you would like everything they find to be documented because you may need to use the info in a court of law. Don't start off by telling them how mad you are, and they may be subpeoned into court for your lawsuit against the first dealer. Be nice. It goes a long way.

boostedte37

This was my question to begin with. Instead all I have been getting is anything but....

I got no help from Chrysler, all they wanted to do is remind me my truck was out of factory warranty and they had no control on what dealerships do, never mind how it reflects on there products.

I will never buy another Chrysler product because this is my second ram my first was a brand new 1 ton 4x gas burner that stranded me Twin Falls Idaho for 2 weeks. The service dept their said my trans burned up and they were on backorder, my truck had 7000 miles on it.

Yes this is a great forum god knows how much money dealers would be ripping people out of without getting honest advice from here. This is why I posted my question in the help section......

I knew you worked for a dealership with your spin on it all had to do with me having a bad attitude and not playing nice with the service managers