Is it just me or does anybody else have problems with getting the stuff you ordered from suppliers. This has happened twice in the last two weeks. Last week bought an 3 piece exhaust manifold with gaskets, paid for 2 day shipping, had to have it. Got the manifold but no gaskets, called them and they next dayed them to me. They took care of me, but it's the point of it. This week"tuesday 9 am" ordered intercooler boots cause mine are now leaking from everywhere. Same thing 2 day shipping, told him (I need them by thursday) he said not a problem. I just call them and it's 6:30 here 3:30 up there and I was told that they didn't have any tuesday and it shipped out weds "sorry about that". Both of these are suppose to be highly recommended companies. What gives? Is it just me? Do these companies not need my money? Much less are they not worried about the word of mouth reputations? Ok rant over, back to driveing the V10, glad gas came down some.

 

The High Performance Diesel world is a new concept, so most every company out there is just starting out and still trying to put there business together. There are a few old timers out there like Banks but who wants to pay there prices. I think I've almost come to expect these problems when dealing with cyber shops on parts, when it all goes smooth I am surprised. This is not to say that I haven't had some good experiences with some vendors but they are the exceptions.

 

What gets my gander mad was when I called a very reputable family owned tranny shop and asked them if ordered a convertor, and valve body could he give me an estimate for rebuilding the tranny , well you woulda thought I just killed his firstborn son ! I still haven't completely figured out that reaction ! Then when started looking for diesel shops when I wanted to get my valves adjusted and timing bumped up, well dang had to talk to several before I got one that understood why I wanted to change the timing.
Oh about online suppliers, I ordered a 5" exhaust system after a few days started checking on it, for 7 straight weeks I'd get one story after another that always ended with...."we'll have it next week" . I FINALLY got the answer from a manager that it was imported from China and he thought it would ..."come in next week"....hehehehe I am in import purchasing myself, so I gave him a few days to get me the container# it was supposedly on so I could track it. He never came up with it so I cancelled........man I wanted that system! 409 Stainless 5" and was only $500 when I ordered it

 

Thats just it, if i had ordered online i would expect it to be late. But I call these companys directly, both have been around over 5yrs at least. Guess i am just ask'n to much from them.

 

it's got to where i hate to buy anything.

it's easier to keep your money in your pocket, and want it,

than to have your money in someone else's pocket,
and not have your product,

and even worse to have your equipment down.

here's example:
$250 jacket, local store has it in stock, try it on, XL fits GOOD.
can order online for $200

so i order, save $50, right?
they send me a XL jacket (by the tag on the sleeve)
it was a L inside.

it cost me $7 shipping to get it here.
it cost me $13 to ship it back (insured, registered, not playing that game)

they finally admitted they can't get one in large.

so now, i will get a refund in a few days.....

but, the jackets are sold out.

 

I wonder if it is just a digital age.. We don't interact face to face with anyone anymore.. We point, click and pay.

maybe we are no longer people and customers just something to clear from a computer screen... with little thought to the consequenses of doing a poor job.

at work part of the company went to computer communication. there are computers in the trucks and messages are sent back and forth.. no more phone conversation.. they have seen a large decline in that groups work moral and they don't work as well together. Our side of the company still has to communicate in person, phone or radio. Moral is higher, as well as production and quality of work.

Now.. I deal with people that I have a relationship with that care if I am happy and do not hesitate to spend an extra couple of dollars to know I am getting what I need the first time.

Gerry

 

I must live right or something because everything I have ordered for my truck has come ontime and havent had any hassles.

 

Same here, beginners luck I suppose.....

 

4 wheel parts is the worst...

ordered tires and it took 37 days to come in, then i had to pick them up 20 miles from home at the shipping plant outside baltimore.

going on 14 days now since i ordered my shocks from them with the $200 gift card they sent me, i was told 7-10 days, then when you call, they give you 2-3 different stories of where the stuff is

 

Vendors sometime have problems with suppliers & shippers just like the rest of us.
Inventory sitting in a warehouse hoping for a phone call from a customer is a huge drain on a small business just trying to get off the ground.
Even more so when the owner also has to pull down a 9 to 5 job to feed his family and the diesel performance "store" is a hobby, and the guy is just trying to give someone a break on a Big Store price margin.
In addition, product crossing national borders brings a whole different bunch of rules/regs/delays into the picture.

Problems with a particular vendor's customer service are best resolved between the customer and the vendor.
Not griped about in an open forum where only one side of the story is presented.

As the aforementioned vendors have no chance to pop in here and give their side of the story.......this one's done.