Recon, very bad customer service!
#1
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Join Date: Feb 2006
Location: Ft Lauderdale FL
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Recon, very bad customer service!
This is my 3rd order from them. Each time I have spoken on the phone with them they tell me my order is shipping out that day and I should have it in 2-3 days (Im only 15 mins from their wharehouse). 3 days after each order, no package So I call them at around 3 pm they say I should have my shipping # at 6pm. Today, 5th day I call them up, the guy rushes me through the conversation and tells me there out of stock until Friday. Its not like these are important items, But 3 orders over the last year have been just like this.
#4
Administrator/Jarhead
Remember, no vender bashing. Ok so far, just try to post the facts.
Yes, Heath will help you out, I have heard nothing but good about him. I have had my problems with recon too, but I fixed it myself and quit worrying about it. A trip to lowes fixed everything I needed.
Yes, Heath will help you out, I have heard nothing but good about him. I have had my problems with recon too, but I fixed it myself and quit worrying about it. A trip to lowes fixed everything I needed.
#6
Registered User
They treated me great with my Line of Fire. I had a couple LED's that were burnt out from the factory. They had me take a pic of it and they sent a new one quickly.
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#8
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Join Date: May 2007
Location: Gibson Island, MD
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I was given many numbers for Heath called all of them several times and left messages with no return. I had to fix the problem myself. Oh well...GoodLuck
#10
Registered User
i had a couple of problems with my cab lights way back. i talked to heath-he made it right. he even followed up with me a couple of times after that to make sure i was satisified. maybe they are extremely busy with x-mas around the corner.
#11
I have a set of cab lights with 1 light that the LED's are bad. Installed them, took them off immediately. I called Recon and have yet to get it resolved. This was all last Spring.
Can someone post Heath's contact info, or PM me if that is not appropriate?
Can someone post Heath's contact info, or PM me if that is not appropriate?
#15
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Join Date: Apr 2007
Location: Stephenville/Llano, TX
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After having my recons for about a month, the lens just fell off one of my fender lights. This has been almost 4 weeks ago. They said they would get another one within a couple days. And not to my surprise (after reading everyone elses complaints) it is still not here.