hemifred

My hats off to SOUTH BEND CLUTCH http://www.southbendclutch.com/

With nearly 45 years of racing now past I have had more than my share of issues vendors. A few years back I purchased a very expensive clutch for my Dodge diesel. In a short time I felt I had abused it by towing the trailer unknowingly with it's brakes engaged. I ordered a second similar clutch from SOUTHBEND .A few more years had passed but I only put about 5,000 miles on the truck. None of which were towing but it encountered major slippage issues. One would expect that after all that time had past contacting the manufacture would be pointless. Well not in this case. My call was to Peter at SBC and at his request I took pictures of the parts. A few days later I received an email to contact him. Peter explained that from the pictures that I sent it was evident that somehow I had received the wrong clutch disc and it definitely was a mismatch to the ultra strong pressure plate I was using. He felt it was just a packaging error and for sure not my fault.
No lame excuses attempting to shift the blame on me or the installers, no dancing around about the unusual time of over two years past since the purchase. Peter just apologized for the inconvenience it had cost me and sent out a brand new clutch , flywheel, pressure plate, throw out bearing and pilot bushing. If there's ever any comparison to be made as to excellent customer service in the future it will all have to be judged against Peter and SOUTH BEND CLUTCH .

my hats off and thanks once again

Lary Ellis (Top)

Yes sir, another fine example why Peter at South Bend Clutch not only surpasses the competition in Customer Service, he sets the level all others have to shoot for!

The entire South Bend Clutch organization is dedicated to Quality and Service without excuses.... I find that to be very refreshing in today's world of cheap, wannabe, copy cat impostors.

soulezoo

Forget the clutches...

you ought to see his jeep with the twin turbo'd 4bt in it!

Nsomniac05

Siimilar situation happened with my 3600. They also gave a cell # for after hours which I would never use but awesome gesture. And they upgraded me to the new style due to the nature of the malfunction.

rockcrawler304

Stories like this is exactly why I am going to South Bend early next year for my new clutch!

075point9

makes me wish I had a stick shift.

Brian Lent

I had him replace my 3600 finger style after 3 years of towing when I had a finger break. He sent me a new diaphram style and said he would cover it. A+++++++++ for peter

SmokenRam

There is not a better company out there to deal with. Great products, they stand behind they're stuff, and will bend over backwards for anyone to help. You will not find better people to work with, bottom line!!