A lesson on customer serive and why I sell HTT products
#19
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#20
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Brett, we are trying. I am having trouble keeping chargers together that are bigger than 80mm. Wish HTT would build me a 90mm bottom, their 80 has been flawless. Tim
#21
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Yeah I should be starting my 64/S480 twin fab by this weekend, Anybody try a Phat B@ sterd on the bottom yet.Whats the compressor wheel on those anyways
#23
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Thanks On the site, Their more work then I thought, but Chris can take all the credit for the website. Hopfully he'll be able to play ball with you guys soon he's been doing alot of work on his truck latley, and this 12v of mine is going in soon to.
#24
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I bought a new 66/71/16 ss from HTT drove it for about 16 months , then called HTT cause it was not exactly suiting my needs and they told to pick out any turbo they offer as a replacement , so I picked out a 62/71/13ss cause I was switching over to a MPI twins super street setup
HTT took my old used turbo I had bought 16 months earlier that had thousands of miles on it & in turn gave me a new 62/71/13ss HTT also threw in the complete polished housing to go with it and paid for all the shipping zero cost to me because
quote : they wanted to keep a good happy customer !
thats my story & im sticking to it !
HTT Turbo & Smarty products by bob wagoner , of wagoner & associates
set the bar for top notch customer service of after market diesel performance !
those are some big shoes for others to try and step into & fill up !
HTT took my old used turbo I had bought 16 months earlier that had thousands of miles on it & in turn gave me a new 62/71/13ss HTT also threw in the complete polished housing to go with it and paid for all the shipping zero cost to me because
quote : they wanted to keep a good happy customer !
thats my story & im sticking to it !
HTT Turbo & Smarty products by bob wagoner , of wagoner & associates
set the bar for top notch customer service of after market diesel performance !
those are some big shoes for others to try and step into & fill up !
#25
I bought a new 66/71/16 ss from HTT drove it for about 16 months , then called HTT cause it was not exactly suiting my needs and they told to pick out any turbo they offer as a replacement , so I picked out a 62/71/13ss cause I was switching over to a MPI twins super street setup
HTT took my old used turbo I had bought 16 months earlier that had thousands of miles on it & in turn gave me a new 62/71/13ss HTT also threw in the complete polished housing to go with it and paid for all the shipping zero cost to me because
quote : they wanted to keep a good happy customer !
thats my story & im sticking to it !
HTT Turbo & Smarty products by bob wagoner , of wagoner & associates
set the bar for top notch customer service of after market diesel performance !
those are some big shoes for others to try and step into & fill up !
HTT took my old used turbo I had bought 16 months earlier that had thousands of miles on it & in turn gave me a new 62/71/13ss HTT also threw in the complete polished housing to go with it and paid for all the shipping zero cost to me because
quote : they wanted to keep a good happy customer !
thats my story & im sticking to it !
HTT Turbo & Smarty products by bob wagoner , of wagoner & associates
set the bar for top notch customer service of after market diesel performance !
those are some big shoes for others to try and step into & fill up !
#26
Moral of this thread...
HTT has great customer service and will probably take back your used turbos, but if they don't you can always take them to Nordstroms and get a full refund.
HTT has great customer service and will probably take back your used turbos, but if they don't you can always take them to Nordstroms and get a full refund.
#27
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Here's another good example of HTT's great service. I ordered a 71 series 62/14 from them and when I opened the box I discovered a polished stainless steel tubo housing version(which I didn't order), and is about a $100 upgrade, I believe. I called them up to inquire about the mistake and they said they were temporarily out of the standard version and upgraded to a stainless housing for FREE. Now that's a heckuva good deal.
#29
My wife works for a clothing company that has a very generous return policy. A customer got hit by a car, skidded on the ground and tore his jacket to pieces. He was OK, but returned the jacket for a replacement. He got it, but then again he was the kind of person who took advantage of the company. There are always those kind out there.
From this thread, it sounds like HTT is the way to go.
From this thread, it sounds like HTT is the way to go.
#30
i bought a turbo from a manufacturer($1700) and had to pay an additional $25 for the resistor connector that goes to the 3rd gen stock turbo. but it wasnt htt
i have one of their manifolds, very quality piece and the price is really good.
i have one of their manifolds, very quality piece and the price is really good.